Your reported Incident has been resolved with the following resolution:
The two staff members are not on ERN
will have to add as an external
<B2-A1>
<A>dd
<E>xternal option
If there are staff duplicates you have two options
1. Change the barcode on the External one to a Z barcode and then change the barcode on the correct entry to the original barcode This ensutres that you do noyt loose over due books
after all books have been returned or written off the external barcode can be deleted
2. return all books delete out external borrower
Change barcode on new record to existing barcode Borrow books to this one
Please do not hesitate to contact the Service Desk should there be any further questions or inquiries regarding your Incident. Please quote your assigned Reference Number.
Yours sincerely,
Service Desk